Shipping policy

At Ever Craft Gifts, we aim to process and dispatch your order as quickly as possible while ensuring that your gift is carefully packed and prepared.

1. Order Processing

Regular orders are generally processed and dispatched within 1–2 working days.

For personalized and customized products, additional preparation time may be required. These orders generally take 2–3 working days for dispatch.

2. Delivery Time

After dispatch, orders generally take approximately 5–6 working days to reach the customer, depending on the delivery location and courier service.

Delivery to remote or difficult-to-service locations may require additional time.

3. Free Shipping

Free shipping may be available on eligible prepaid orders or orders meeting the minimum order value/promotional conditions displayed on our website.

Shipping benefits may vary depending on the offer running at the time of purchase.

4. Prepaid Orders

Prepaid orders may receive benefits such as:

  • FREE Shipping
  • FREE Gift
  • Extra Savings
  • Faster order processing and dispatch

Specific benefits will be displayed during the applicable promotional period.

5. Partial COD Orders

Where Partial COD is available, customers may be required to pay a specified amount in advance, with the remaining amount payable according to the COD terms shown during checkout.

Partial COD availability may depend on the product, order value, location, and other eligibility criteria.

6. Tracking

Once your order has been dispatched, tracking information will generally be shared with you through the contact details provided during checkout.

You can use the tracking number to monitor your shipment through our website or the applicable courier's tracking system.

7. Delivery Delays

Although we work with our courier partners to deliver orders within the estimated timeframe, delays may occur because of:

  • Weather conditions
  • Festivals and peak seasons
  • Courier operational issues
  • Natural events
  • Incorrect/incomplete address
  • Customer unavailability
  • Remote delivery locations
  • Transportation or logistics disruptions

Such delays may be outside the direct control of Ever Craft Gifts.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Correct phone number

Ever Craft Gifts may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.

9. Delivery Attempts

Courier partners may make multiple delivery attempts according to their operational policies. Customers are requested to remain available at the provided delivery address and answer courier calls when necessary.

10. Shipping Questions

For questions regarding your shipment, please contact our customer support team with your order number.