Return & refund policy
At Ever Craft Gifts, we carefully prepare every order to ensure that you receive your products in perfect condition. Since many of our products are customized and personalized specifically for you, certain items may not be eligible for return or exchange.
1. Customized & Personalized Products
Customized and personalized products are made especially according to the details provided by the customer. Therefore, these products are generally not eligible for return, exchange, or cancellation once production has started.
Please carefully check the personalization details, spelling, names, dates, photos, and other information before placing your order.
2. Damaged or Defective Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photographs of the product
- Clear photographs/videos of the packaging
- A short description of the issue
- An unboxing video, if available
Our team will review the issue and, where applicable, provide a replacement or another appropriate resolution.
3. Wrong Product
If you receive a product different from what you ordered due to an error from our side, please contact us promptly. After verification, we may arrange a replacement or appropriate resolution.
4. Return Eligibility
A return may be accepted only in cases approved by Ever Craft Gifts. Products must be unused, undamaged, and in their original condition unless the issue itself is related to damage or a manufacturing/product error.
5. Refunds
If a refund is approved, the refund amount will generally be processed to the original payment method used for the order.
The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or financial institution.
6. Non-Returnable Situations
Returns, exchanges, or refunds may not be available in cases including:
- Change of mind after placing an order
- Incorrect personalization details provided by the customer
- Incorrect spelling/name/date submitted by the customer
- Customized products where production has already started
- Minor differences in colour, appearance, or packaging caused by screen/display variations
- Damage caused after successful delivery due to misuse or improper handling
7. Cancellation
Cancellation requests should be submitted as early as possible. Once an order has been processed, customized, packed, or dispatched, cancellation may not be possible.
8. Refund for Failed/Cancelled Orders
If an eligible prepaid order is cancelled and a refund is approved, the applicable amount will be refunded after considering any applicable processing, customization, shipping, or other charges, where relevant.
For any return or refund-related concern, please contact our customer support team.